We understand you have options when selecting medical providers and are grateful that you have decided to entrust your care to Dr. Richland and his team. We aim to surpass your expectations by delivering outstanding care and service, thus providing a comfortable and hassle-free experience.
Our objective is to offer timely and top-notch medical care. To achieve this, we have established an appointment/cancellation policy. This policy enables us to optimize the use of available appointments for patients who require medical attention. If you have any questions concerning our policies, please don't hesitate to contact our office.
Monday through Thursday 8:30am to 5:00pm
Fridays 8:30am to 4:00pm
Saturdays 8:30am to 3:30pm – may be available on request for select med spa and esthetician services
Phone: (714) 241-0646
General inquiries: [email protected]
Cosmetic consult requests and inquiries: [email protected]
Med spa inquiries: [email protected]
Reconstructive or insurance inquiries: [email protected]
Our practice utilizes an after-hours and weekend answering service for emergencies only, which may be reached by calling our phone number and leaving a message with the answering service. Your call will be returned by one of our practitioners.
In the event of a true medical emergency, you should immediately go to the emergency department.
For non-urgent matters such as scheduling an appointment, prescription refills, or test results, please call during regular business hours.
Our practice is committed to providing quality care to our patients. To ensure timely continued care, we require patients to schedule appointments in advance.
While we strive to schedule appointments appropriately, emergencies and delays can and do occasionally occur. For this reason, we kindly request your patience and understanding should a delay or rescheduling become necessary for your appointment date. We will do our best to accommodate you to the next available date.
To ensure quality care, our practice does not treat patients we have not seen previously, or have not seen within the past year (i.e., we will not call in prescriptions or offer medical advice for patients before their initial visit, or if it has been over a year since your last visit). Should you require a prescription or medical advice, please feel free to schedule an appointment to ensure that we can offer you quality care.
In order to be respectful of the needs of our patients, please be courteous and let us know promptly if you cannot attend or must cancel an appointment. This time will be reallocated to someone who is in need of treatment. Appointments are in high demand, and your early cancellation will allow another person the ability to have access to an appointment.
A “no show” is someone who misses an appointment, while a late cancelation is someone who cancels their appointment less than 72 hours in advance. No-shows and late cancelations greatly inconvenience patients who require access to medical care in a timely manner.
In the event of a no show or late cancelation less than 72 hours in advance, there will be a $250 fee for visits scheduled with Dr. Richland, a $150 fee for visits scheduled with our PA/NP/RN, or a $50 fee for visits scheduled with our aesthetician.
**PLEASE NOTE THAT NO-SHOW AND LATE CANCELATION CHARGES ARE PATIENT RESPONSIBILITY AND WILL NOT BE BILLED TO YOUR INSURANCE COMPANY
Our office does not charge for consultations, except in the instances below.
For the self-scheduling option, a non-refundable, non-transferable deposit is required at the time of booking. This deposit can be used towards the cost of your treatment or procedure with that provider. The amount is $250 for a consultation with Dr. Richland, $150 for a visit with our PA/NP/RN, or $50 for a visit with our aesthetician.
For virtual consultations with Dr. Richland, there is a $100 charge, which can be used towards the cost of surgery or treatment being provided.
If your visit concerns a covered medical condition under your health insurance plan, please provide your insurance information when scheduling your consultation.
Additionally, please bring a copy of your driver's license or identification and health insurance card to the visit.
Should you have any questions about which insurances Dr. Richland is in network with, please contact your insurance provider or our office at (714) 241-0646.
If you have any questions regarding your insurance bill, please contact our billing company at (714) 895-5614.
Our practice accepts cash, cashier's checks, personal checks, and most major credit cards, including MasterCard, Discover, Visa, and American Express.
Our practice participates in Care Credit and Patient-Fi, which is a third party company for financing of cosmetic and plastic surgery procedures. For more information, please see our financing page.
If you wish to return a retail item for a refund or exchange, you may do so within one week of purchase. Items must be unopened, unused, and in original packaging. We reserve the right to deny any return/exchange if the item(s) do not meet these criteria. Sale items are non-returnable and considered final sale. We do not refund or reimburse return shipping costs.
We understand that, at times, various forms or letters may be required to assist you with your healthcare needs. Our staff will happily complete forms and write medical letters as necessary upon your request. We can commonly complete these requests within 1-2 business days, but please allow up to 7-10 business days in some cases.
Per HIPAA guidelines, copies of medical records must be requested in writing. To ensure your privacy, a form for the release of medical information must be completed prior to receipt of these materials. Please use this link for our HIPAA release form and return the completed form to our office. We can commonly complete these requests within 1-2 business days of receiving your completed form, but please allow up to 7-10 business days in some cases.
All patients can request a copy of their medical records one time, free of charge. For additional copies beyond the first, charges may apply.
Please inform our office of which pharmacy you use and update us if this should change. Please allow 1-2 business days for refill requests. We encourage our patients to closely monitor their medication supply, especially before weekends and holidays, to ensure they don’t run out.
Please note that due to federal regulations, we are not able to fill controlled substances, including narcotic pain control medications, over the phone, on weekends, on holidays, or after regular business hours.
Discover the difference Dr. Richland’s expertise can make in your life.
The journey to your ideal look and life should be one of excitement and assuredness. With Dr. Brandon Richland, you can expect nothing short of excellence from your initial consultation to the moment you realize your final results. Take the first step to realizing your aesthetic goals by scheduling a consultation in Newport Beach or Huntington Beach. Please complete this form to request an in-person consultation or click here for a Virtual Consultation.